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Company Policies

Consumer AVS Protection


Here at Fumfie.com, we strive to protect your purchases from fraud by preventing the shipment of merchandise to any alternate addresses – that is, addresses which differ from that of the billing. Any customer shipping to an address which differs from that of the billing address must list this alternate address on file with their credit card company as we can only verify billing addresses electronically. Since alternate addresses must be verified manually, our billing department then calls the credit card issuer to verify that the customer has indeed put the alternate address information on file. Please note that Fumfie.com reserves the right to deny the request to ship to an address other than the billing address. Signature is required on all orders totaling $500 and up. The Ship to address can not be changed at any point once shipped and orders can not be held for will call pick up.  



Accepted Payment Methods

Fumfie.com currently does not offer financing for any of our products. Our accepted methods of payment are Visa, Master Card, Discover, and American Express. We also send out PayPal requests at the discretion of the customer. Additionally, we accept Bank to Bank Wire Transfers. For any questions regarding our accepted payment methods, or to obtain a PayPal Request or Bank Wire details, please call our billing department at 866-666-9198.



Confirmation, Pricing, and Availability


All orders are processed and confirmed by telephone within a 24 – 48 business hour time period from when the order is placed. After the processing and confirmation of orders, they are then charged and verified. During this verification process, we may request additional documentation from our customer. If the requested additional information is provided in a timely fashion, orders tend to enter our warehouse within 24 hours thereafter. Orders are shipped and are guaranteed to the customer within the shipping speed time frame chosen at checkout (ie: 7-10 business days, 3-5 business days, 1-2 business days etc). We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. All cost associated with insuring shipments for orders contain cameras and camcorders are include in the total price of the product. Costs associated with insuring shipments for anything that goes freight are not included in the total price of the product. Insurance for oversize items going via freight shipments must be paid for in addition to the cost of the product itself.

Appliances

All orders are processed and confirmed by telephone within a 24 – 48 business hour time period from when the order is placed. After the processing and confirmation of orders, they are then charged and verified. During this verification process, we may request additional documentation from our customer. Orders are shipped and are guaranteed to the customer within the shipping speed timeframe chosen at checkout (ie: 8-14 business days, 8-10 business days etc). Orders can only be shipped within the 48 contiguous states. We are currently in negotiations to offer delivery to Alaska or Hawaii, but at this time this service is unavailable.

Delivery Options


When choosing Standard Ground Delivery, your new appliance(s) will be delivered to your home within 8-14 business days. Your appliance(s) will be shipped out with a freight trucking company, and be delivered at your curbside. Signature is required once you have confirmed the delivered items are to your approval. Please be advised that this service does not include carrying above stairs, unpacking, or removal of debris. An additional fee may be required in certain remote areas.

 

When choosing Ground In-Home Delivery, your new appliance(s) will be delivered to your home within 8-14 business days. Your appliance(s) will be shipped out with a freight trucking company, and be delivered to the threshold of your front door or garage. Signature is required once you have confirmed that the items are to your approval. Please be advised this service does not include carrying above stairs, unpacking, or removal of debris. If the unit will not fit through the main entrance and if the hinges must be removed, additional fees will be applied. If carrying above stairs is required for delivery, additional fees will be applied. This delivery service may not be available in certain remote or rural areas. An additional fee may be required in certain remote areas.

 

When choosing White Glove In-Home Delivery, your new appliance(s) will be delivered to your home within 8-10 business days. This is the VIP Service that is best suited for large and heavy appliances. Your appliance(s) will be shipped out with a freight trucking company, and be delivered to the room of your choice on the first floor. The packaging will be removed by the delivery men, so you are able to ensure that the delivered products are to your approval before signing for them. If the unit will not fit through the main entrance and if the hinges must be removed, additional fees will be applied. If delivery is needed past the 1st floor, additional fees will be applied. Installation is not included in this service, and is available in certain areas upon request. This delivery service may not be available in certain remote or rural areas. An additional fee may be required for certain remote areas.

 

For questions regarding delivery or installation, please call us at 866-666-9198 X 317.

 

*If your delivery has not yet been made, and you need to add carrying above stairs or the removal of door hinges to your order, please call us immediately at 866-666-9198 X 317.



Back Orders


Fumfie.com will contact customers via telephone or through e-mail within 24-48 hours of payment if any item(s) on your order are back ordered. You will be given an option as to whether you would like to wait until the item becomes available, cancel the back-ordered item for a full credit, or substitute the product for a newer or similar model.



Price Protection


As the cost of the merchandise changes on a daily basis, we are therefore unable to guarantee any prices should the price increase or decrease before the order is placed.
If you have placed an order, and the price of the merchandise decreased after you have placed an order but before it ships, Fumfie.com will be able to credit the difference between the two amounts. However, credit is not guaranteed to be issued after your order ships.


Cancellation Policy for Unshipped Orders


Orders can only be cancelled and refunded in full if they are cancelled on the same day the charge was made to the card, as long as the request is received and approved before 4:30 PM Eastern Standard Time. If an order is cancelled any time after 4:30 PM Eastern Standard Time of the day it was charged, there will be an 8% cancellation fee. No order can be cancelled once a tracking number has been assigned by the shipping department. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at 866-666-9198 during regular business hours. Exceptions to the cancellation fee and policy are only made if Fumfie.com misses the guaranteed time frame for shipping.

Appliances

Orders cannot be cancelled once they have been marked as shipped, and the tracking number has been created. Any items that are special ordered cannot be cancelled once the order has been charged. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at 866-666-9198 during regular business hours. Exceptions to the cancellation fee and policy are only made if Fumfie.com misses the guaranteed time frame for shipping.

International Credit Cards


We do not accept any form of credit or debit card issued by any bank in any country other than the United States. If an international credit or debit card was indeed charged, the order will be immediately cancelled and the card will be refunded or the charge will be voided – whichever is appropriate at the time. Please note that we charge in US Dollars and refund in US Dollars. We do not have any control over the exchange rate between currencies. Fumfie.com is not responsible for any discrepancies in the amount refunded due to the exchange rates. Place an order with an international credit card at your own risk.


Lost or Damaged Packages


If your shipment is lost or was damaged while in transit, please contact customer service at 866-666-9198 and one of our representatives will submit a damage claim or place a tracer request on the package – whichever option is appropriate. Please be patient while the tracer is in progress as this process usually takes between 3-8 business days. If the package is found during this tracer, it will be delivered to you by the shipping carrier. However, if the package is indeed lost, it will be submitted as a claim with the carrier and a new order will be shipped out to you as soon as we are reimbursed.

Appliances

Please thoroughly inspect your appliance for any damages before signing for the package. External, as well as internal, damages may occur during shipment, so please take your time while confirming your appliance is in good condition. If you do come across damage to your product, please refuse the package and make a note of the damage on the delivery invoice. Following refusal of the package, please contact our Customer Service Department immediately at 866-666-9198 X 318 to obtain a Return Merchant Authorization # (R.M.A. #). If any damages are found after you have signed for the package, you are responsible for filing all claims with the shipping company.


Return Policy for Non-Defective Cameras, Camcorders, Appliances and Respectable Accessories


Cameras, Camcorders, and Accessories


Within 14 days of confirmed recipient of delivery from the chosen shipping carrier, you may return any unopened or unused products in its original packaging for a refund less a 15 % restocking fee and shipping fees incurred during shipment. Any order which is refused upon delivery or recalled is subject to a 15 % restocking fee, as well as paying for the shipping costs both ways, and any intercept fees (if applicable) which we incur from our shipping carrier. In order to begin the return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 866-666-9198 and selecting the appropriate option for customer service. Keep in mind that the return policy for cameras, camcorders, and respectable accessories are 14 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any order older than 14 days from the confirmed recipient of shipment from our shipping carrier. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Return shipping on merchandise being returned to Fumfie.com is to be prepaid by the customer. Fumfie.com does not pay for the return shipping of returned items. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made.

All returns must include the item's original, unopened, unused and undamaged packaging with all original manufacturer supplied accessories, instructions and the blank warranty card. You must have the original packaging and the item must be in Brand New Condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person.

Open box and Used products items are not covered under our regular return policy. They must first be inspected by one of return representatives. Open box and Used products items may be subject to a 50% restocking fee. If you return is not accepted because of the condition it was received in and can no longer be sold as new, the product will be shipped back at the customers expense.

Appliances

Any product that is in brand new condition can be returned within 14 business days of receipt. The shipping fee, handling fee, as well as possible restocking fees will be deducted from your refund. Restocking fees can range anywhere from 15 % to 30 % depending on the condition the product is returned in. Any product that has been installed or has been attempted to be installed cannot be returned. Returned items must be in the exact condition as they were received, and include all original packaging, literature, and blank warranty cards. All rebates and promotions will be voided once a return or refusal of shipment has been made. We do not accept any returns on air conditioners, special order items, or accessories.


Return Policy for Defective Cameras, Camcorders, Appliances and Respectable Accessories


Cameras, Camcorders, and Accessories


Products with manufacturers defects must be submitted directly to the manufacturer for repair or replacement which is covered under the manufacturers warranty. If you choose you may return the defective product to Fumfie.com, which will than be submitted back to the manufacturer on your behalf for coverage under the manufacturers warranty (this option typically adds an extra 1-2 week delay from receipt of repaired or replaced merchandise as opposed to submitting directly to the manufacturer for warranty coverage). If a full credit is preferred, a refund can be processed in full at original invoice price after receipt and inspection of defect at our warehouse. Any returned products must be in it original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non returnable for a full refund. If the defective product is returned with customer imposed damage (scratches, permanent markings, incurred while in possession of the customer) than the product will be submitted to the manufacturer on your behalf for coverage under the manufacturers warranty, or you will be refunded in an amount similar to the price of a used product in the same condition as returned. When returned, the product will be immediately photographed for company evidence and rejected as a return. In order to begin the defective return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 866-666-9198 and selecting the appropriate option for customer service. You must be able to tell our representative exactly what is defective so that our inspection manager can be able to reproduce that exact error. Keep in mind that the return policy for defective cameras, camcorders, and respectable accessories are 14 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any defected order older than 14 days from the confirmed recipient of shipment from our shipping carrier. If 14 days have passed from the date the merchandise was received by the customer and the merchandise is defective, the exchange process will be through the manufacturer of the camera. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be defective, and was proven not to be defective by our inspection manager or through the manufacture themselves, the item will either be treated as a standard return and refunded accordingly or the product will be shipped back to the customer at the customers expense. Additionally, if the claimed defective product turns out to not be defective all associated shipping costs are not refundable either.

Appliances

Once you have received your new appliances, please make sure to test them out as soon as possible to confirm that they are operating properly. If your product is defective, and it is not due to shipping damages, please contact our Customer Service Department within 48 hours of delivery. If, for any reason, your residential appliance is installed in a commercial location or the appliance is taken outside of the continental United States, your warranty will be immediately cancelled out.


Non-Returnable Items


Any returned products must be in it original manufacturer supplied box with all original supplied accessories and returned products must not display signs of 'customer imposed damage. If any of the terms above are not met than the product is non returnable even if returning for warranty replacement and/or refund. If returned, the product will be immediately photographed for company evidence and rejected as a return. The item will then be shipped back to the customer, at the customers own expense. If applicable, the manager may decide on a restocking fee and re-sell the item in its current condition. Other non-returnable items include but are not limited to manufacturer boxed items (such as cameras and camcorders) which are missing accessories, such as remote controls, cords, and / or cables. If standard manufacturer accessories are missing from the returned, the item will then be shipped back to the customer, at the customers own expense. Additionally, extended warranties which are purchased are strictly non-returnable nor are they refundable. (See next section)


Return Policy for Extended Warranties with Respect to Cameras, Camcorders and Appliances


Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased.

Return Policy for Integrated Network Receivers


All sales on Integrated Network Receivers are final and there are strictly no returns, refunds, or exchanges on any Integrated Network Receivers once shipped and delivered.

Questions?


If, at any time, you have any questions, please call our Customer Service department at 1-866-666-9198 or send us an email at support@fumfie.com


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