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Company Policies

1. Consumer AVS Protection


Yes. At Fumfie.com our top priority is to ensure that all of our customers' personal information is kept safe and secure. We are not a lead generator that passes your information along. In addition, in order to ensure that your information is always safe and secure all orders are covered under Under Norton’s Shopping Guarantee. Fumfie.com is API compliant, has an A rating with the BBB and is also verified as secure with a GoDaddy.com Web Server Certificate. Transactions are protected with up to 256-bit Secure Sockets Layer encryption to ensure that your information is always safe and secure.


Fumfie.com we uses Address Verification Services (AVS) as a tool provided by credit card associations and issuing banks to allow merchants to check the submitted billing address in order to see if it is on file with the issuing bank. The AVS check is usually done as part of a merchant’s request for authorization on the credit card. When a merchant makes a request, the address is checked against the address on file at the issuing bank. AVS is supported in the United States, Canada and the UK. Visa, MasterCard, American Express and Discover Card all support AVS. For other card types check with your payment processor. Should information not match someone from the billing department with try to contact you by phone or email.

 


2. Accepted Payment Methods


Fumfie.com currently does not offer financing for any of our products. Our accepted methods of payment are Visa, Master Card, Discover, and American Express. We also send out PayPal requests at the discretion of the customer. Additionally, we accept Bank to Bank Wire Transfers. For any questions regarding our accepted payment methods, or to obtain a PayPal Request or Bank Wire details, please call our billing department at 866-666-9198.

 


3. Confirmation, Pricing, Availability and Delivery options


All pictures are for illustration purposes only.

3a. Cameras, Camcorders, and Accessories

All orders are processed and confirmed by telephone within a 24 – 48 business hour time period from when the order is placed. After the processing and confirmation of orders, they are then charged and verified. During this verification process, we may request additional documentation from our customer. If the requested additional information is provided in a timely fashion, orders tend to enter our warehouse within 24 hours thereafter. Orders are shipped and are guaranteed to the customer within the shipping speed time frame chosen at checkout (ie: 7-10 business days, 3-5 business days, 1-2 business days etc). We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.


All cost associated with shipments for orders containing cameras and camcorders are included in the total price of the product.

3b. Appliances / Television

All orders are processed and confirmed by telephone within a 24 – 48 business hour time period from when the order is placed. After the processing and confirmation of orders, they are then charged and verified. During this verification process, we may request additional documentation from our customer.

An additional fee may be required when shipping to certain remote areas.


Orders are shipped and are guaranteed to the customer within the shipping speed time frame chosen at checkout (ie: 8-14 business days, 8-10 business days etc). Orders can only be shipped within the 48 contiguous states. We are currently in negotiations to offer delivery to Alaska or Hawaii, but at this time this service is unavailable.

The cost associated with insuring shipments for over sized product (such as appliances and televisions etc.) shipped via freight must be paid for in addition to the cost of the product itself and is not included in the total price of the product.


When choosing Standard Ground Delivery, your new appliance(s) will be delivered to your home within 8-14 business days. Your appliance(s) will be shipped out with a freight trucking company, and be delivered at your curbside. Signature is required once you have confirmed the delivered items are to your approval. Please be advised that this service does not include carrying above stairs, unpacking, or removal of debris.


When choosing Ground In-Home Delivery, your new appliance(s) will be delivered to your home within 8-14 business days. Your appliance(s) will be shipped out with a freight trucking company, and be delivered to the threshold of your front door or garage. Signature is required once you have confirmed that the items are to your approval. Please be advised this service does not include carrying above stairs, unpacking, or removal of debris. If the unit will not fit through the main entrance and if the hinges must be removed, additional fees will be applied. If carrying above stairs is required for delivery, additional fees will be applied. This delivery service may not be available in certain remote or rural areas. An additional fee may be required in certain remote areas.


When choosing White Glove In-Home Delivery, your new appliance(s) will be delivered to your home within 8-10 business days. This is the VIP Service that is best suited for large and heavy appliances. Your appliance(s) will be shipped out with a freight trucking company, and be delivered to the room of your choice on the first floor. The packaging will be removed by the delivery men, so you are able to ensure that the delivered products are to your approval before signing for them. If the unit will not fit through the main entrance and if the hinges must be removed, additional fees will be applied. If delivery is needed past the 1st floor, additional fees will be applied. Installation is not included in this service, and is available in certain areas upon request. This delivery service may not be available in certain remote or rural areas. An additional fee may be required for certain remote areas.


For questions regarding delivery or installation, please call us at (877)-917-9166


*If your delivery has not yet been made, and you need to add carrying above stairs or the removal of door hinges to your order, please call us immediately at (877)-917-9166

4. Back Orders


Should an item be back-ordered, the rest of the package with be shipped under the shipping speed stated on you invoice. A back-order will be created for the missing item, it will be shipped out as soon as the item becomes available again. If you no longer wish to keep the order for the back-ordered item open than please contact us for a refund on the unshipped item.



5. Price Protection


As the cost of the merchandise changes on a daily basis, we are therefore unable to guarantee any prices should the price increase or decrease before the order is placed.


If you have placed an order, and the price of the merchandise decreased after you have placed an order but before it ships, Fumfie.com will be able to credit the difference between the two amounts. However, credit is not guaranteed to be issued until after your order ships.

Typographical Policy: We are not responsible for typographical or pricing errors. If there was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as it is unused.

 


6. Cancellation Policy for Unshipped Orders


We do not sell to resellers

We work hard at getting the best deals for the consumer not the reseller. Those orders will be cancelled without any notice.

6a. Cameras, Camcorders, and Accessories

Orders can only be cancelled and refunded in full if they are cancelled on the same day the charge was made to the card, as long as the request is received and approved before 4:30 PM Eastern Standard Time. If an order is cancelled any time after 4:30 PM Eastern Standard Time of the day it was charged, there will be an 8% cancellation fee. No order can be cancelled once a tracking number has been assigned by the shipping department. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at 866-666-9198 ext 318 during regular business hours.


6b. Appliances / Televisions

Orders cannot be cancelled once they have been marked as shipped, and the tracking number has been created. Any items that are special ordered cannot be cancelled once the order has been charged. Orders cannot be cancelled via e-Mail. Orders must be cancelled by calling customer service at (877)-917-9166 during regular business hours.

 


7. International Credit Cards


We do not accept any form of credit or debit card issued by any bank in any country other than the United States. If an international credit or debit card was indeed charged, the order will be immediately cancelled and the card will be refunded or the charge will be voided – whichever is appropriate at the time. Please note that we charge in US Dollars and refund in US Dollars. We do not have any control over the exchange rate between currencies. Fumfie.com is not responsible for any discrepancies in the amount refunded due to the exchange rates. Place an order with an international credit card at your own risk.

 


8. Shipping Policies


Because of too many claims we no longer ship to APO or Colleges.


We further prevent theft by preventing the shipment of merchandise to any alternate addresses – that is, addresses which differ from that of the billing. Any customer shipping to an address which differs from that of the billing address must list this alternate address on file with their credit card company as we can only verify billing addresses electronically. Since alternate addresses must be verified manually, our billing department then calls the credit card issuer to verify that the customer has indeed put the alternate address information on file.

Please note: Fumfie.com reserves the right to deny the request to ship to an address other than the billing address. Signature is required on all orders totaling $500 and up.


BECAUSE OF FRAUD WE DO NOT RE-ROUTE PACKAGES, PICKING A PRODUCT AT A UPS HUB IS NOT AN OPTION. NO EXCEPTIONS.


If you know you won’t be at home to sign for a package, during check out you have the option to send it to your work or a friend or family member.

 

If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. If the delivery is not refused then all customer rights to a shipping claim of damage are waived. Once a package is signed for by the recipient, the aforementioned recipient is responsible forthwith.

 

RISK OF LOSS: All items purchased from Fumfie.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

 

During the checkout process, you'll be given the option to choose how your items are delivered. The list of delivery options can vary depending on a variety of factors including product weight, size and delivery address. If you don't see a particular delivery option, then it's not available for your order. The total delivery charge for the order will be displayed on the last page of the order form, before you submit your order. Orders may be delivered by various carriers but it's not possible to choose which carrier will deliver your order. 

 


9. Lost or Damaged Packages


9a. Cameras, Camcorders, and Accessories

If the package arrives and the box appears to be damaged or tampered with in any way, please refuse the package and notify us immediately. Once a package is signed for by the recipient, the aforementioned recipient is responsible forthwith.


If your shipment is lost or was damaged while in transit, please contact customer service at 866-666-9198 ext 318 and one of our representatives will submit a damage claim or place a tracer request on the package – whichever option is appropriate. Please be patient while the tracer is in progress as this process usually takes between 3-8 business days. If the package is found during this tracer, it will be delivered to you by the shipping carrier. However, if the package is indeed lost, it will be submitted as a claim with the carrier, this process usually takes between 3-8 business daysas well. A refund can than be processed in the amount paid out by the shipping company or a new order will be shipped out to you as soon as we are reimbursed.

 

Please note: If you sign for a package at the shipping company's hub or office and it is not delivered to the shipping address, the buyers waives all rights to start a claim or chargeback against Fumfie.com or the shipping company. Please inspect the package before signing for it as once signed for any damage or defect reported after signature is not the responsibility of Fumfie.com.


9b. Appliances/Televisions

Please thoroughly inspect your appliance for any damages before signing for the package. External, as well as internal, damages may occur during shipment, so please take your time while confirming your appliance is in good working condition. If you do come across damage to your product, please refuse the package and make a note of the damage on the delivery invoice. Following refusal of the package, please contact our Customer Service Department immediately at (877)-917-9166 to obtain Return Merchant Authorization # (R.M.A. #). If any damages are found after you have signed for the package, you are responsible for filing all claims with the shipping company.

 

Please note: If you sign for a package at the shipping company's hub or office and it is not delivered to the shipping address, the buyers waives all rights to start a claim or chargeback against Fumfie.com or the shipping company. Please inspect the package before signing for it as once signed for any damage or defect reported after signature is not the responsibility of Fumfie.com.

 


10. Return Policy for Non-Defective Cameras, Camcorders, Appliances and Respectable Accessories


Refused shipments: A 15% restocking fee and our costs of shipping will be imposed when refunding refused shipments or return shipments due to incorrect address.


10a. Cameras, Camcorders, and Accessories

Within the first 30 days from the date of the order you may return any unopened or unused products in its original packaging for a refund less a 15 % restocking fee and shipping fees incurred during shipment. Any order which is refused upon delivery or recalled is subject to a 15 % restocking fee, as well as paying for the shipping costs both ways, and any intercept fees (if applicable) which we incur from our shipping carrier. In order to begin the return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 866-666-9198 ext 318 and selecting the appropriate option for customer service. An RMA number will not be issued to any order older than 30 days. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Return shipping on merchandise being returned to Fumfie.com is to be prepaid by the customer. Fumfie.com does not pay for the return shipping of returned items. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made.

All returns must include the item's original, unopened, unused and undamaged packaging with all original manufacturer supplied accessories, instructions and the blank warranty card. You must have the original packaging and the item must be in Brand New Condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person.

Open box and Used products items are not covered under our regular return policy. They must first be inspected by one of return representatives. Open box and Used products items may be subject to a 50% restocking fee. If your return is not accepted because of the condition it was received in and can no longer be sold as new, the product will be shipped back at the customer’s expense.


Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.


We do not accept returns on the following items: Go Pro Cameras, Beats Headphones speakers or any other audio equipment, Integrated Network Receivers, Apple products, NOOK and Kindle Tablets, videos tapes, underwater equipment or products that were submerged in water.


10b. Appliances/Televisions

All Appliances and televisions are 100% Brand New and professionally delivered to your door. All sales are Final; we do not offer refund or exchanges on appliance and television purchases. Please make sure you have measured and can confirm that your appliance will fit in desired location. It is important to know if your house or apartment is wired with gas or electric connections. Please check before purchasing and select the correct one.

 


11. Return Policy for Defective Cameras, Camcorders, Appliances and Respectable Accessories


11a. Cameras, Camcorders, and Accessories

Products with manufacturer’s defects must be submitted directly to the manufacturer for repair or replacement which is covered under the manufacturer’s warranty. If you choose you may return the defective product to Fumfie.com, which will then be submitted back to the manufacturer on your behalf for coverage under the manufacturer’s warranty (this option typically adds an extra 1-2 week delay from receipt of repaired or replaced merchandise as opposed to submitting directly to the manufacturer for warranty coverage). If a full credit is preferred, a refund can be processed in full at original invoice price after receipt and inspection of defect at our warehouse. Any returned products must be in its original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non-returnable for a full refund. If the defective product is returned with customer imposed damage (scratches, permanent markings, and incurred while in possession of the customer) than the product will be submitted to the manufacturer on your behalf for coverage under the manufacturer’s warranty, or you will be refunded in an amount similar to the price of a used product in the same condition as returned. When returned, the product will be immediately photographed for company evidence and rejected as a return. In order to begin the defective return process, please contact our customer service department to obtain a Return Merchandise Authorization Number (RMA). You can do so by calling 866-666-9198 ext. 318 and selecting the appropriate option for customer service. You must be able to tell our representative exactly what is defective so that our inspection manager can be able to reproduce that exact error. Keep in mind that the return policy for defective cameras, camcorders, and respectable accessories are 14 days from the confirmed recipient of shipment from our shipping carrier. An RMA number will not be issued to any defected order older than 30 days. If 30 days have passed from the order date, the warranty claim process must be submitted through the manufacturer of the camera. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at the customers own expense. You must ensure that merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customers own expense. Please follow these instructions to return your purchase by mail: 1) Pack your return in the original shipping package, if possible. 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. 3) Include a note inside the package with your order number and the reason for return. 4) Include all original packing materials, manuals, and accessories. 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be defective, and was proven not to be defective by our inspection manager or through the manufacture themselves, the item will either be treated as a standard return and refunded accordingly or the product will be shipped back to the customer at the customers expense. Additionally, if the claimed defective product turns out to not be defective all associated shipping costs are not refundable either.


When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.


Camcorders with timers cannot show more than 30 minutes of use. Items with shutter counters cannot show more than 30 exposures.


We do not accept returns for refunds or replacement on the following items: Go Pro Cameras, Beats or any other manufactured Headphones or speakers, all  Apple products. NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty regarding and contact the manufacturer with any questions related to warranty coverage on items purchased below MSRP. Inspect the product for a defect as soon as it has been delivered to you. If defective out of the box please contact us immediately and we will assist you.


11b. Appliances/Televisions

Once you have received your new appliances, immediately before signing for the delivery, please make sure to test the product out to confirm that it is operating properly. When it comes to defective merchandise, once the package is signed for and the recipient has confirmed the product is in perfect condition, Fumfie.com is no longer responsible for the defective products, the Manufacturer is responsible for all defects. The recipient is responsible to file all damage claims with the delivery company once the package has been signed for. If, for any reason, your residential appliance or television is installed in a commercial location or the appliance is taken outside of the continental United States, your warranty will be immediately cancelled out.

 


12. Non-Returnable Items


We are not responsible for personal data or items left in returned merchandise.

 

Products that are allowed to be returned are only acceptable as long as it is in its original manufacturer supplied box with all original supplied accessories and returned products must not display signs of customer imposed damage. If any of the terms above are not met than the product is non-returnable even if returning for warranty replacement and/or refund. If returned, the product will be immediately photographed for company evidence and rejected as a return. The item will then be shipped back to the customer, at the customers own expense. If applicable, the manager may decide on a restocking fee and re-sell the item in its current condition. Other non-returnable items include but are not limited to manufacturer boxed items (such as cameras and camcorders) which are missing accessories, such as remote controls, cords, and / or cables. If standard manufacturer accessories are missing from the returned, the item will then be shipped back to the customer, at the customers own expense. Additionally, extended warranties which are purchased are strictly not returnable, nor are they refundable. (See next section)


We do not accept returns for refund or replacement on the following items: Go Pro Cameras, Beats Headphones speakers or any other audio equipment, Integrated Network Receivers, Apple products, NOOK and Kindle Tablets. videos tapes. underwater equipment or any products that were submerged in water.


Please note that Headphones which have 'blown' speakers or have a hinge which was broken are considered as customer imposed damage, are not considered a manufacturers defect and are not eligible for return nor are they eligible for a refund or replacement.


Any product sold at a price over $3,000 is not returnable unless it was received Dead On Arrival.


TV’s and Appliances and not returnable.

 


13. Return Policy for Extended Warranties with Respect to Cameras, Camcorders and Appliances


Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased.

 


14. Return Policy for Integrated Network Receivers


All sales on Integrated Network Receivers are final and there are strictly no returns, refunds, or exchanges on any Integrated Network Receivers once shipped and delivered

 


15.  Questions?

If, at any time, you have any questions, please call our Customer Service department at 1-866-666-9198 or send us an email at support@fumfie.com



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